We are committed to getting your order to you as soon as possible.
At time of order you chose service provider, cost, and shipping time that best fits your needs we will process your order. We will ship using your selection and provide tracking information once sent.
Moke, Oreion, and Honor LSV ship in enclosed trailers. These are arranged either with us in our equipment or an outside provider. You will be contacted directly to arrange date and approximate delivery time.
Tracking UPS Shipments
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a UPS shipment, click here.
Tracking FedEx Shipments
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a FedEx shipment, click here.
Tracking Freight Shipments
Heavier items – Radinn and KAASpeed – will ship via one of our freight carriers. Once material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. The freight company will call you at least 24 hours in advance of delivery to schedule a drop off time. You may also call the freight company directly to schedule. Please reference your tracking number when calling. To track a freight shipment, please use the following links:
All Delivery Options
- List from WOOCommerce
Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery. You are given the option at check out to include or not include shipment insurance. We HIGHLY recommend you choose insurance.
- Examine both the packaging and the material inside to ensure there are no physical damages.*
- The material is strapped down to a skid and the material received matches your Carolina Rides order.
- If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.
- All freight shipments are curbside deliveries unless otherwise noted. Our customer service team can arrange a lift gate service.
- Additional fees apply if you wish to change your address once a shipment is already in transit.
Note: Damaged units MUST be reported within 24 Hours of receipt.
* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.
Inventory and Lead Times
Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately.
Shipping Information Entry
UPS and FedEx do not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.
Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to Carolina Rides and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to Carolina Rides, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.
We do not ship to locations outside of the United States. If you choose to ship to a freight forwarding company, Carolina Rides cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by carrier, Carolina Rides is no longer liable for the package. Please be aware that merchandise purchased through Carolina Rides is only warranted within the United States in accordance with the manufacturer’s warranty policsy. For more information about our warranty policy, please click here.